Put your customers at the heart of your business. Sell faster and smarter with a centralized system that empowers your team to perform better and makes connecting to your customers easier.

Features

• Manage leads, accounts, and opportunities in one system
• Track inbound leads and route opportunities to sales
• View sales revenue forecasts in real-time
• Make data work for you with reports and dashboards
• Identify top performers easily
• Take your sales on-the-go with mobile app

Ensure your customers are happy with service that is available where they are and when they need it. For today’s customer, loyalty, retention, and satisfaction are highly dependent on fast, seamless and intelligent service.

Features

• Manage and route cases from phone, email, live chat, and social
• Supercharge agent productivity with one console
• Help agents solve cases quicker with knowledge base
• Provide personalized service with customer history
• Monitor real-time resolution metrics and milestone goals

Deliver highly personalized marketing campaigns across email, mobile, connected apps, social and the web. Combine customer data and behavior to build a 360-degree view of your audience for a richer experience with your brand.

Features

• Build lasting 1:1 relationship with customers across channels
• Listen and engage in social conversations
• Optimize customer experience with journeys
• Utilize data to gain better understanding of your customers
• Measure marketing impact in real-time to see what works
• Feed customer support cases from social to service cloud

Empower your customers, partners, and employees by giving them access to information and expertise they need, when they need it. Facilitate collaboration among community members with discussion forums, so your agents can focus on the most significant issues.

Features

• Provide reporting access for customers
• Enable self-service via community portal
• Share accounts and opportunities with partners
• Communicate two-way with a portal for reaching customers
• Sell online with e-commerce for community

Meet the future on mobile. Develop beautiful, engaging applications that transform the customer experience. Build applications that help streamline, automate and ultimately turn your business into a mobile enterprise.

Features

• Rapidly build and deploy on the world’s most trusted development platform
• Extend and connect your business with robust API’s
• Reply on the cloud platform with 99% up-time
• Expect enterprise-level trust and security
• Choose your preferred development language with Heroku for Salesforce.

Empower your organization with visibility and insight across departments right in your fingertips. Go deeper with information, uncover key insights, and visualize complex metrics to understand how your business is running.

Features

• Take immediate action - assign tasks and close cases from dashboards
• Integrate reporting data across all business departments
• Slice, dice, roll-up, and drill-down information with ease
• Race to results with high speed search-based query
• Optimize the mobile, tablet, and watch experience with mobile-first design